Terms of Service

1. The agreement

These Terms of Service ("Terms") are an agreement between Webdior Solutions Private Limited, a company incorporated in India with its registered office at New Delhi, India (full registered address to be confirmed) ("Outiy", "we", "us"), and the organisation that creates an account or buys a plan ("Customer", "you").

By creating an account, clicking to accept, or using the service, you agree to these Terms on behalf of your organisation, and you confirm you have authority to do so. If you do not have that authority, or do not agree, do not use the service.

The agreement is made up of, in this order of precedence if they conflict:

1. any order form or enterprise agreement we both sign;
2. the Data Processing Agreement, for personal data we process on your behalf;
3. these Terms, including the Acceptable Use Policy; and
4. the Refund and Cancellation Policy and plan descriptions on our pricing page.

2. Words we use

3. Accounts and users

• You must give accurate information when you register and keep it up to date.
• Each User needs their own login. Logins must not be shared.
• You are responsible for everything done under your account and for your Users complying with these Terms. Owners and admins control who has access and what role they have.
• Keep credentials secure and turn on two-factor authentication. Tell us promptly at the address in section 27 if you suspect unauthorised access.
• Users must be at least 18 years old.

4. Trials, plans and allowances

• We may offer a free trial with reduced allowances. At the end of the trial you need to choose a paid plan to keep using paid features. We may limit trials to one per organisation.
• Each plan includes the Allowances described on the pricing page for the billing period. Unused Allowances do not roll over unless the plan says otherwise.
• Add-on packs add to an Allowance and expire at the end of their stated validity period.
• When an Allowance is used up, the related feature pauses until the next period or until you buy more. We never charge for usage beyond your Allowance without your explicit purchase.
• We count a lead found only when it is new to your workspace and has a way to contact it. Our exact counting rules are shown in the product.
• We may change plan features and Allowances for future billing periods with at least 30 days’ notice. If a change reduces what you pay for, you may cancel before it takes effect.

5. Fees, payment and taxes

• Payments are processed by Razorpay and charged by Webdior Solutions Private Limited. Charges appear on card and bank statements as WEBDIOR SOLUTIONS PRIVATE LIMITED.
• Subscriptions are billed in advance at the start of each billing period and renew automatically until cancelled.
• Fees are shown and charged in the currency displayed at checkout. Prices exclude taxes unless stated.
• You are responsible for all applicable taxes other than taxes on our income. For customers in India, GST is added as the law requires. For customers outside India, the supply is an export of services; where your country requires you to account for VAT or GST under a reverse-charge rule, you are responsible for doing so. Please give us your tax identification number where relevant.
• If a payment fails, we will retry and let you know. If it is still unpaid 14 days after we notify you, we may suspend paid features until it is paid.
• We may change prices for future billing periods with at least 30 days’ notice.
• Invoices are available in the Billing section of the product.
• Fees are non-refundable except as set out in the Refund and Cancellation Policy or where the law requires.

6. Your data

• You own Customer Data. You give us a limited permission to host, copy, process and display it only as needed to provide, secure and support the Service for you, and as described in our Privacy Policy and the Data Processing Agreement.
• You are responsible for Customer Data: for its accuracy, for having the rights and legal basis to put it into the Service and to use it, and for the instructions you give us about it.
• We may create aggregated, de-identified statistics about use of the Service — for example, overall reply rates by industry — that do not identify you, your Users or any individual, and use them to operate and improve the Service.
• We do not use Customer Data, or content from your Connected Accounts, to train artificial intelligence models.
• You can export Customer Data at any time while your account is active, within your plan’s export Allowance. After cancellation, see section 21.

7. Outiy Data

While your subscription is active, we grant you a non-exclusive, non-transferable right to use Outiy Data that you access through the Service for your own internal business-to-business prospecting, sales and marketing, subject to these Terms.

You must not:

• sell, license, rent, publish or otherwise make Outiy Data available to anyone else, except to your own service providers acting for you under confidentiality obligations;
• use Outiy Data to build, supplement or offer a database or service that competes with ours;
• use it to make decisions about anyone’s eligibility for employment, credit, insurance, housing or any similar purpose regulated by consumer reporting laws;
• use it to contact anyone for personal, non-business reasons, or for any unlawful, harassing or discriminatory purpose; or
• extract it by scraping, automated queries or any means other than the Service’s normal features and exports.

Outiy Data is gathered from many sources and changes constantly. We work hard on accuracy, verify email addresses, and show how fresh information is, but we do not guarantee that any record is complete, current or correct.

When someone asks us to remove their data or opts out of contact, we will add them to our suppression list and mark any saved copies in your workspace. You must honour those opt-outs, including in copies you exported, and you must not add that person back.

8. Your responsibilities when you send email

You are the sender of every email you send using the Service, and you are responsible for it. In particular, you must:

• comply with every law that applies to your outreach and to the people you contact, which may include the GDPR and UK GDPR, the EU ePrivacy Directive and national laws implementing it, the UK Privacy and Electronic Communications Regulations, the US CAN-SPAM Act, Canada’s Anti-Spam Legislation, Australia’s Spam Act 2003 and India’s Digital Personal Data Protection Act 2023;
• have a lawful basis for each person you contact and, where the law requires it, their consent — and record it in the Service where the Service asks you to;
• identify yourself accurately, include your genuine postal address, and not use misleading sender names, headers or subject lines;
• honour unsubscribes and objections, which the Service applies automatically and instantly;
• give people any privacy notice the law requires, and respond to requests from people whose data you hold; and
• send only messages relevant to the recipient’s professional role.

The Service includes safeguards — unsubscribe links and headers, postal addresses, suppression lists, per-country rules, sending limits, email verification and content checks. You must not try to remove, disable or get around them. The safeguards help you comply; they are not legal advice and do not make your outreach lawful on their own. You should take your own legal advice about your outreach.

We may pause campaigns automatically when bounce rates, spam complaints or other signals suggest a risk to recipients, to email providers or to the platform, and review them before they resume.

9. Connected Accounts

• When you connect a mailbox, calendar, CRM or other account, you authorise us to access it as described in the product and our Privacy Policy, and you confirm you are permitted to do so under that provider’s terms and your organisation’s policies.
• Emails are sent from your own mailbox and are subject to your mailbox provider’s sending limits and terms. The Service applies conservative limits to protect your account, but providers may still restrict an account, and we are not responsible for their decisions.
• Calendar access is read-only. We use it only to find meetings that include your leads.
• You can disconnect a Connected Account at any time. We then delete the credentials we hold for it.
• Outiy’s use of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements.

10. LinkedIn and our browser extension

Our browser extension works inside your own browser and your own LinkedIn session. It reads what a page is already showing you, saves people to your workspace, and — where you ask it to — writes and sends connection requests and messages from your account. We never receive or store your LinkedIn password, and nothing is done from our servers or through any LinkedIn interface that is not open in front of you.

• LinkedIn’s own User Agreement restricts automated access to its service. Using the extension may breach it, and LinkedIn may restrict or close accounts it believes are automated. You decide whether to use it, the account is yours, and that risk is yours.
• You are responsible for everything sent from your account, whether you pressed send or the extension did. Messages must follow our Acceptable Use Policy and the law where the recipient is.
• The Service applies daily limits, random gaps and working hours to keep the volume human, and stops when LinkedIn shows a checkpoint or a warning. These reduce the risk; they do not remove it, and we do not promise any account will be safe.
• You can turn automatic sending off, so the extension only writes each step and leaves it for you to send, and you can disconnect a browser at any time.
• We do not act on LinkedIn for you in any other way, and the same applies to any other platform: no logging in as you, no access to anything you have not opened yourself.

11. Acceptable use

You must comply with our Acceptable Use Policy, which forms part of these Terms. In short: no spam, no deception, nothing unlawful or harmful, no misuse of Outiy Data, and no attempts to interfere with or get around the Service and its safeguards.

12. AI features

• AI features, such as writing, rewriting, translation, reply suggestions and business profile generation, use third-party AI models. Outputs are generated automatically and may be inaccurate, incomplete or inappropriate.
• You must review AI output before relying on it or sending it, and you are responsible for content you send or publish, whether or not AI helped write it.
• If you turn on automatic AI replies, they send only when the conditions shown in the product are met. You can turn them off at any time, and you remain responsible for them.
• You must not use AI features to produce content that breaks the Acceptable Use Policy, or to impersonate a real person without their permission.
• Some countries require you to tell recipients when a message was written or sent by AI. The Service adds that disclosure where our country rules say so; you are responsible for any other disclosure the law requires.

13. Intellectual property

• We and our licensors own the Service, Outiy Data as a compilation, our software, designs, trademarks and documentation. Except for the rights we expressly grant you, we reserve all rights.
• You must not copy, modify, reverse engineer or create derivative works of the Service, except to the extent the law allows despite this restriction.
• If you send us suggestions or feedback, we may use them without any obligation to you.

14. Third-party services

The Service works with services we do not control, such as email providers, calendars, CRMs, chat tools, automation platforms and payment processors. Your use of them is governed by their terms. We are not responsible for them, their availability, or data once it leaves the Service at your direction.

15. Confidentiality

Each of us will keep the other’s non-public business, technical and financial information confidential, use it only for this agreement, and protect it with at least reasonable care. This does not apply to information that is or becomes public through no fault of the recipient, was already known to it, was independently developed, or is lawfully received from someone else. Either of us may disclose confidential information where the law requires, after giving notice where lawful.

16. Security and availability

• We use technical and organisational security measures appropriate to the risk, described in the Data Processing Agreement.
• We aim to keep the Service available at all times but do not promise it will be uninterrupted or error-free. We publish incidents and planned maintenance on our status page. Service level commitments apply only if they are in a signed order form.
• We may change the Service, adding, improving or removing features. If we remove a material feature you pay for, we will give you reasonable notice and, if it materially reduces the Service, a pro-rata refund of prepaid fees for the rest of the billing period if you cancel.

17. Suspension

We may suspend all or part of your access, with notice where practical, if:

• you break the Acceptable Use Policy, or your sending creates a risk of harm to recipients, email providers, the Service or other customers;
• fees are overdue as described in section 5;
• we reasonably believe your account has been compromised; or
• we are required to by law or by a competent authority.

We will limit a suspension to what is reasonably necessary and restore access once the reason is resolved.

18. Warranties and disclaimers

• Each of us promises that it has the authority to enter into this agreement.
• We promise the Service will perform materially as described in our documentation. If it does not, tell us and we will try to fix it; if we cannot within a reasonable time, you may cancel and receive a pro-rata refund of prepaid fees for the unused period. This is your only remedy for a breach of this promise.
• Except as expressly stated in these Terms, and to the extent the law allows, the Service and Outiy Data are provided "as is" and "as available", and we disclaim all other warranties, including implied warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement.
• We do not promise any particular result from using the Service, such as numbers of replies, meetings or sales, or that an email will reach an inbox.

19. Indemnities

By you. You will defend us against any claim by a third party, or investigation by a regulator, arising from your Customer Data, the emails and other messages you send, your breach of section 7, 8 or 11, or your breach of law, and you will pay any resulting damages, fines, penalties, settlements and reasonable legal costs.

By us. We will defend you against any third-party claim that the Service, as we provide it, infringes that party’s intellectual property rights, and pay any resulting damages or settlements. This does not apply to claims caused by Customer Data, Outiy Data, third-party services, combinations with things we did not provide, or use in breach of these Terms. If such a claim arises, we may modify the Service so it does not infringe, obtain a licence, or end the affected part and refund prepaid fees for it.

The party seeking defence must promptly notify the other, give it control of the defence and settlement, and cooperate reasonably.

20. Limitation of liability

• Neither of us is liable for any loss of profits, revenue, business, goodwill or data, or for any indirect, special, incidental or consequential loss, however caused, even if it was foreseeable.
• Each party’s total liability arising out of or in connection with this agreement in any 12-month period is limited to the fees you paid or owe for the Service in the 12 months before the event giving rise to the claim.
• These limits do not apply to your payment obligations, to either party’s indemnity obligations, to breaches of section 7 or 11, or to liability that cannot be limited by law, including liability for fraud, or for death or personal injury caused by negligence.

21. Term, cancellation and termination

• This agreement lasts until your account is closed.
• You may cancel your subscription at any time from the Billing section. Cancellation takes effect at the end of the current billing period, and you keep access until then.
• Either of us may end this agreement by written notice if the other materially breaches it and does not fix the breach within 30 days of being told about it, or immediately if the other becomes insolvent.
• We may end this agreement immediately if you seriously or repeatedly break the Acceptable Use Policy.
• When the agreement ends, your right to use the Service and to use unexported Outiy Data ends. For 30 days afterwards you may export Customer Data; after that we delete it as described in our Privacy Policy, except where we must keep it by law.
• Sections that by their nature should continue — including 5 (for unpaid fees), 6, 7, 13, 15, 18, 19, 20, 22, 24 and 25 — survive the end of the agreement.

22. Governing law and disputes

• This agreement is governed by the laws of India, without regard to conflict of laws rules.
• If a dispute arises, each of us will first try in good faith to resolve it through senior representatives for 30 days before starting proceedings.
• Subject to that, the the courts of New Delhi, India have exclusive jurisdiction.
• Either of us may seek urgent injunctive or equitable relief from any competent court to protect its intellectual property or confidential information.
• Nothing in this section removes any right you have under mandatory law in your country that cannot be excluded by agreement.

23. Changes to these Terms

We may update these Terms. If a change is material, we will tell you by email or in the product at least 30 days before it takes effect. If you do not agree, you may cancel before the change takes effect and it will not apply to the rest of your current billing period. Continuing to use the Service after that means you accept the change.

24. Export controls, sanctions and anti-corruption

You must not use the Service in breach of export control or sanctions laws, including by allowing access from a sanctioned country or by a sanctioned person. Each party will comply with anti-bribery and anti-corruption laws in connection with this agreement.

25. General

• Entire agreement. This agreement is the whole agreement between us about the Service and replaces any earlier understanding. Terms in your purchase orders do not apply.
• Assignment. You may not transfer this agreement without our consent. We may transfer it to an affiliate or to a successor in a merger, acquisition or sale of assets, with notice to you.
• Events outside our control. Neither of us is liable for delay or failure caused by events beyond reasonable control, other than your obligation to pay.
• Notices. We send notices to the account owner’s email address or in the product. You send notices to the address in section 27.
• Severability and waiver. If part of this agreement is unenforceable, the rest continues. Not enforcing a right is not a waiver of it.
• Independent parties. We are independent contractors; nothing creates a partnership, agency or employment relationship.
• Publicity. We will not use your name or logo in marketing without your permission.
• No third-party rights. Nobody other than you and us has rights under this agreement.

26. Enterprise agreements

Enterprise customers may sign an order form with different commercial terms, service levels, security commitments or data residency. Where it conflicts with these Terms, the signed order form applies.

27. Contact